Category: outages

15 July 2012 8PM

Routing problems in our London DC have made the servers Hegeley and Ratchet inaccessible. DC engineers are working on the problem.

8:40PM the problem has been resolved.

27 June 2012 01:18 The server Hegeley is offline. We’re busy working with DC engineers to determine the cause and fix it.

01:47 Server is back online. We’re investigating to find the cause so that this doesn’t happen again.

17 June 2012 00:10 we are aware of routing problems affecting servers in our London Datacentre and causing intermittent timeouts on some servers. DC engineers are working to trace and resolve the issue.

02:00 All routing issues have been resolved

Wed 06 June 2012 21:37 There is a problem with the connection to the Cape Town DC which has made all Texo servers in Cape Town inaccessible. DC engineers are attending to the problem.

21:55 It appears that MTN Business (which supplies bandwidth to the Cape Town DC) has had a complete network failure.

22:02 Everything appears to be back online again.

30 May 2012 19:47 We’re seeing routing issues affecting servers in our London DC, resulting in slow websites, timeouts and intermittent short outages.

The Datacentre’s network engineers are attending.

20:48 The routing issues have been isolated, and everything should be returning to normal shortly.

21:00 green lights across the board, but we’ll keep monitoring to be sure.

29 May 2012 14:52
The server Glee is offline. We’re working on the problem.

15:13 Datacentre has informed us that the problem is  being caused by a faulty node. They’re working on getting everything back to normal.

16:46 Services are running normally on Glee.

Thursday 26 April 2012 15:30PM There sems to be a network problem in our London DC which has made all servers inaccessible.

We’re liasing with the DC to find and fix the problem.

Update 15:41PM all servers are up and running correctly. Apologies for the inconvenience.

12 April 2012 15:20 A problem with the MTN backbone providing internet connectivity to some of our servers in Cape Town has made them inaccessible. MTN engineers are working on the problem.

Affected servers:

Aramandi
Byron
Chaucer
Lizzy
Toffee

16:10 everything appears to be working correctly now

Sunday 25 March 2012 4:20PM

Routing issues in our London DC are causing packet loss/timeouts to some servers in our London DC. Technicians are working on the problem.

4:36PM

The problem seems to be fixed. If you’re experiencing any issues, please submit a support ticket so that we can take a look.

12:10 We’re seeing very high loads on the server “Lizzy” which is causing connection errors and timeouts.

We’re working to find and fix the problem.

update 12:20 We’ve found the account causing the problem, and have suspended it while we investigate the root cause.

update 12:35 Lizzy is running normally again.