Category: outages

15 August 2012 2:45PM There is currently a problem at our Cape Town DC resulting in packet loss. This means that clients hosted in Cape Town will have problems (very slow, timeouts, inaccessible) accessing their websites and email.

The DC assures me that this will be fixed within 30-60 minutes.

3:00PM update from the datacentre: “We are currently investigating packetloss that is causing severe disruption to services hosted in Cape Town. At present, the cause is still unclear…”

4:10PM update from the datacentre: “Investigation has revealed that the Cape Town datacentre has been the target of a severe DDOS attack. Our network engineers are working to put a stop to the attack. Connectivity issues continue to persist intermittently.”

(Interested in finding out more? Wikipedia article on DDOS)

5:30PM Everything appears to be back to normal. If you’re having any problems, please submit a support ticket so that we can take a look.

15 July 2012 8PM

Routing problems in our London DC have made the servers Hegeley and Ratchet inaccessible. DC engineers are working on the problem.

8:40PM the problem has been resolved.

27 June 2012 01:18 The server Hegeley is offline. We’re busy working with DC engineers to determine the cause and fix it.

01:47 Server is back online. We’re investigating to find the cause so that this doesn’t happen again.

17 June 2012 00:10 we are aware of routing problems affecting servers in our London Datacentre and causing intermittent timeouts on some servers. DC engineers are working to trace and resolve the issue.

02:00 All routing issues have been resolved

Wed 06 June 2012 21:37 There is a problem with the connection to the Cape Town DC which has made all Texo servers in Cape Town inaccessible. DC engineers are attending to the problem.

21:55 It appears that MTN Business (which supplies bandwidth to the Cape Town DC) has had a complete network failure.

22:02 Everything appears to be back online again.

30 May 2012 19:47 We’re seeing routing issues affecting servers in our London DC, resulting in slow websites, timeouts and intermittent short outages.

The Datacentre’s network engineers are attending.

20:48 The routing issues have been isolated, and everything should be returning to normal shortly.

21:00 green lights across the board, but we’ll keep monitoring to be sure.

29 May 2012 14:52
The server Glee is offline. We’re working on the problem.

15:13 Datacentre has informed us that the problem is  being caused by a faulty node. They’re working on getting everything back to normal.

16:46 Services are running normally on Glee.

Thursday 26 April 2012 15:30PM There sems to be a network problem in our London DC which has made all servers inaccessible.

We’re liasing with the DC to find and fix the problem.

Update 15:41PM all servers are up and running correctly. Apologies for the inconvenience.

12 April 2012 15:20 A problem with the MTN backbone providing internet connectivity to some of our servers in Cape Town has made them inaccessible. MTN engineers are working on the problem.

Affected servers:

Aramandi
Byron
Chaucer
Lizzy
Toffee

16:10 everything appears to be working correctly now

Sunday 25 March 2012 4:20PM

Routing issues in our London DC are causing packet loss/timeouts to some servers in our London DC. Technicians are working on the problem.

4:36PM

The problem seems to be fixed. If you’re experiencing any issues, please submit a support ticket so that we can take a look.