Category: outages

9:50AM We’re working on a problem with Apache, which should be resolved shortly.

10:30AM Everything back to normal – apologies for the inconvenience.

10:02AM DC engineers are working on intermittent connectivity problems.

10:35 It appears to be a DDOS attack, which the DC is working to mitigate.

10:43 Message from the Datacentre:

“Steps are being taken to lessen the impact of the attack. We ask that customers please be patient as our engineers work to resolve the matter as quickly as possible.”

11:01 Connectivity has improved, engineers are continuing to work on mitigating the attack.

11:05 The problem has been resolved. Sincere apologies for the inconvenience this has caused.

12PM We’re seeing intermittent network problems on the servers Electra and Dantari. DC engineers are investigating.

12:20 The problem has been fixed.

11:45PM 24 May 2012

Customers may experience slow response times when accessing services hosted in Cape Town. Datacentre engineers are working on the problem.

4AM Problem has been resolved, apologies for any inconvenience.

11:50 AM Customers making use of Afrihost and Telkom for their internet connections are currently experiencing intermittent connectivity, when trying to connect to websites or emails hosted with Texo. The Datacentre technicians are working on the problem.

13:23 PM The connectivity problem has been fixed.

14 March 2013 8:30PM

Customers may experience slow response times when accessing services hosted in Cape Town. Datacentre engineers are working on the problem.

11 December 2012 7:50PM

There is a problem with the server Chaucer which we’re investigating.

8:10 PM It appears to be a hardware problem, which a technician is troubleshooting.

8:38 PM We’re still waiting to hear from the technician

9:20PM No news yet, unfortunately.

9:30 PM A full hardware swap (motherboard etc) has to be done. Should not be too much longer, and then we’ll have to update a few bits of software before being able to bring the server back online.

01:10 AM Chaucer is back online, and running without any problems or data loss.

19 October 2012 10:45AM

There appears to be a connectivity problem in our Cape Town datacentres. We are investigating.

10:51AM

Everything appears to be back online, but we’re keeping a close eye on things, as always.

18 September 2012 3:50PM

We are currently seeing routing issues which are causing slowness and timeouts on some of our servers in London. DC engineers are investigating.

4:06PM The problem appears to have been fixed. If you’re having any issues, please submit a support ticket so that we can take a look.

13:40 There seems to be a peering issue which is affecting connectivity to some servers in Cape Town. Network engineers are investigating.

13:57 Unfortunately, there is no news yet. The DC engineers are still looking for the cause of the problem.

14:40 Frustratingly, they are still searching for the cause of the problem, which seems to be affecting all ISPs

15:15 MTN Business (who provide connectivity to the DC) have confirmed that they have a routing problem and are attending.

15:51 Looks like MTN Business has sorted their problems out, and everything’s back to normal. I am so sorry about this – we pay a premium for the best upstream providers and expect better service than this!