Viserion: MySQL failures

4PM MySQL is failing on this server, and a fix is being worked on. Occasional “failed to connect to mysql server” or similar messages might appear from time to time when browsing your website.

8:15PM We are starting an emergency migration of all accounts on this server to the server

Multiple Servers Offline

12:50 xneelo appears to have fixed their electrical problem, and our servers are now booting up. I expect everything to be back to normal within 10 to 15 minutes.

12:30 Update from Xneelo (Hetzner):

xneelo network unreachable – Samrand data centre

Notice ID:#4815
Start: 03 Dec 2019 12:15 SAST
Maintenance Window: 30min
Issue: Electrical Failure

12:20PM There appears to be a problem in Hetzner’s Samrand datacentre which has taken all servers, including their own website, offline.

Dothraki offline

17:40 WordPress MAX server Dothraki has lost connection and is offline. Technicians are investigating.

17:52 Dothraki is back online. No reboot was needed, so there won’t be any post-boot high disk IO slowing sites down. Apologies for the inconvenience.

Outage: Johannesburg

03:00AM A number of servers are offline, due to a problem affecting Hetzner’s Samrand datacenter.

Update: Hetzner informs me that the issue is due to a power outage, affecting “a large number of rows [of servers]” and that their technicians are working on the problem.

05:40AM Hetzner appears to have fixed their problem, and servers are booting up. There will be degraded performance (sluggish websites, timeouts) until disk I/O settles down within 30 minutes or so.

Greyworm DDOS

9:50PM We’re working hard to mitigate a DDOS targeting two sites on this server. Sites on this server will be unresponsive until the attack has been stopped.

10:20PM Almost there, we’ve stopped 90% of the attack, now blocking the last sources.

10:33PM Things are almost back to normal. Server iowait is a bit high, so sites will be a bit slow until that is resolved. Thanks for your patience, and apologies for this inconvenience.