Author: Texo [Steve]

Emergency Maintenance

Texo [Steve]Leave a comment

15 February 2012

19:55 We’re having a software issue on the server Wordsworth (causing the server to be unresponsive), which we’re attempting to track down.

update 20:05 The problem has been found and we’re working on a fix

update 20:12 we’ve applied the fix and will be rebooting Wordsworth now.

update 20:15 Wordsworth has booted up, but please expect slower performance (and intermittent gateway errors) for the next 15 -20 minutes while everything stabilises

update 20:30 we’re aware of the mysql (database) issues, and are working to fix

update 20:42 everything is working correctly now – sincere apologies for the downtime.

Servers offline

Texo [Steve]Leave a comment

09 February 2012

10:38PM MWEB’s Cape Town datacentre is again experiencing issues, and has caused the following two servers to go offline again:

Chauler
Lizzy

Unfortunately we’re still at the planning stages of our migration away from MWEB, and no sites have been moved off these servers yet.

Apologies for the inconvenience (again) – we’ll keep you updated.

00:05 There is still huge packet loss to MWEB’s Cape Town DC

00:42 Everything appears to be returning to normal, but we’ll continue to monitor the situation.

Servers offline

Texo [Steve]Leave a comment

MWEB’s Cape Town datacentre is offline. This has affected the following servers, which are currently unreachable:

Chauler
Lizzy

The MWEB website and MWEB MobiSite are also affected and are also offline.

We apologise for the inconvenience, and hope to get the servers back online asap.

Update 14:10
MWEB technical support says “please give it another hour” which is unacceptable. Once they’ve sorted out their problem, we’re going to start planning a migration of all accounts off MWEB servers. If you’d like to have your account moved as soon as possible, please send an email to support@texo.co.za so that we can take care of it for you.

Update 14:34
Servers are back online.

Maintenance: Bookslive and Joosh

Texo [Steve]Leave a comment

Planned maintenance for the following servers:
– Bookslive
– Joosh

Maintenance window:
Thursday 09 February 2012 from midnight – 3AM SAST (10PM – 1AM GMT)

Anticipated Impact:
We will be performing maintenance on the servers’ hardware. Because of this all services (website, email, FTP etc) will be unavailable during this period.
While this is being performed all sites will display a generic site maintenance page.

Description of work:
Necessary hardware maintenance

Maintenance: 3 Servers

Texo [Steve]Leave a comment

Planned maintenance for the following servers:
– Antbear
– Glee
– Wordsworth

Maintenance window:
Thursday 22 December 2011 2AM – 4AM SAST (midnight – 2AM GMT)

Anticipated Impact:
We will be performing maintenance on the servers’ hardware. Because of this all services (website, email, FTP etc) will be unavailable during this period.
While this is being performed all sites will display a generic site maintenance page.

Description of work:
Necessary hardware maintenance

Maintenance: Mojito

Texo [Steve]Leave a comment

Planned maintenance for Mojito.

Maintenance window:
Wednesday 21 December 2011 2AM – 4AM SAST (midnight – 2AM GMT)

Anticipated Impact:
We will be performing maintenance on the server’s hardware. Because of this all services (website, email, FTP etc) will be unavailable during this period.
While this is being performed all sites will display a generic site maintenance page.

Description of work:
Necessary hardware maintenance

Maintenance: 3 Servers

Texo [Steve]Leave a comment

Planned maintenance for the following servers:
– AfricanNights
– Hegeley
– Ratchet

Maintenance window:
Monday 19 December 2011 2AM – 4AM SAST (midnight – 2AM GMT)

Anticipated Impact:
We will be performing maintenance on the server hardware. Because of this all services (website, email, FTP etc) will be unavailable during this period.
While this is being performed all sites will display a generic site maintenance page.

Description of work:
Necessary hardware maintenance

Maintenance: Wordsworth

Texo [Steve]Leave a comment

Planned maintenance for the WordPress MAX server “Wordsworth”
Maintenance window:
Friday 2 December 2011 10PM-12PM SAST (8PM-10PM GMT)
Anticipated Impact:
there is a small chance that websites hosted on this server might become unavailable for a few seconds at a time during the maintenance window, although zero downtime is expected
Description of work:
installation of HIVE to improve fastcgi performance and server security