Category: services

13:20 Email2 is currently experiencing mail delivery problems. We’re working to find a solution now.

14:40 Emails should be working correctly now, but with a delay as the mail queue is fairly large.

11:10AM The server Yeats is currently experiencing very high loads, which is resulting in websites timing out. We are investigating the cause.

11:41 The server’s load is back to normal.

11:55AM We’re working on a MySQL error on Chiss. All sites making use of a database will display errors.

12:18PM MySQL is running correctly again – apologies for the inconvenience.

8:10AM There is a problem again with MySQL on Dantari. cPanel technicians have logged into the server to fix the problem. No ETR yet. Sincere apologies for the inconvenience.

9:47AM MySQL has been fixed.

10:22 We’re running recovery on some corrupt databases – there will be intermittent MySQL outages while this happens

06 June 2013 12:20

There’s a problem with mysql which we’re working on now.

14:00 We’re still working on the problem, which is taking longer than expected, for which I apologise.

14:38 We’re getting closer to a fix, but I’m sorry to say that I’m not sure how much longer this is going to take.

16:00 Thank you for your patience – the problem has been fixed and I’ve ensured that this problem won’t happen again

10:32AM MySQL on the server Glee is offline. We’re working on the problem.

11:00 AM The problem has been fixed. If you’re seeing any errors on your website, please send an email to [email protected] so that we can fix it for you.

We’re seeing high loads on the server “Glee”, which is causing intermittent timeouts and 500 server errors, and are working to find and fix the cause.

Update 15:10 We’ve found and fixed the problems (the biggest was a massive spam attack which overloaded exim/mailscanner). Apologies for the inconvenience.

7:44AM (SAST) There is a problem with Apache on the server Hegeley. Apache is being rebuilt now, and should be done within 20 minutes.

8:03 (SAST) Apache has been fixed and everything should be running normally.

We’re seeing very high loads on the server Chimera, with pages timing out. The problem is being worked on.
Update 09:08The problem has been found and fixed. Server is running normally.