Category: outages

23:10 All sites on Skizzle are showing MySQL errors because MySQL is failing.
We are investigating the problem and hope to find a fix soon.

23:40 We have found and fixed the problem. Sincere apologies for the inconvenience.

14 July 2020 10:55AM
We’re seeing high loads on the Tyrion server, which is causing slowness and timeouts for websites. We’re investigating.

11:04AM
The problem has been found, and everything should return to normal shortly.

4PM MySQL is failing on this server, and a fix is being worked on. Occasional “failed to connect to mysql server” or similar messages might appear from time to time when browsing your website.

8:15PM We are starting an emergency migration of all accounts on this server to the server skizzle.texo.co.za

12:50 xneelo appears to have fixed their electrical problem, and our servers are now booting up. I expect everything to be back to normal within 10 to 15 minutes.

12:30 Update from Xneelo (Hetzner):

xneelostatus.co.za/notice/4815/

xneelo network unreachable – Samrand data centre

Notice ID:#4815
Start: 03 Dec 2019 12:15 SAST
Maintenance Window: 30min
Issue: Electrical Failure

12:20PM There appears to be a problem in Hetzner’s Samrand datacentre which has taken all servers, including their own website, offline.

18:05 We’re seeing very high loads on Lannister which has resulted in websites not being served. We are investigating.

18:28 The problem has been found and fixed.

17:40 WordPress MAX server Dothraki has lost connection and is offline. Technicians are investigating.

17:52 Dothraki is back online. No reboot was needed, so there won’t be any post-boot high disk IO slowing sites down. Apologies for the inconvenience.

06:00 AM As a result of the power failure at Hetzner this morning, mysql on Greyworm has failed, and needs to be repaired. We are hoping to get this fixed as soon as we can.

6:50 AM MySQL has been repaired and is running.

03:00AM A number of servers are offline, due to a problem affecting Hetzner’s Samrand datacenter.

Update: Hetzner informs me that the issue is due to a power outage, affecting “a large number of rows [of servers]” and that their technicians are working on the problem.

05:40AM Hetzner appears to have fixed their problem, and servers are booting up. There will be degraded performance (sluggish websites, timeouts) until disk I/O settles down within 30 minutes or so.

13:20 We’re seeing timeouts and slow responses from websites hosted on Bumblebee, and are investigating the problem.

13:30 The problem has been found and fixed, and everything should be back to normal.

9:50PM We’re working hard to mitigate a DDOS targeting two sites on this server. Sites on this server will be unresponsive until the attack has been stopped.

10:20PM Almost there, we’ve stopped 90% of the attack, now blocking the last sources.

10:33PM Things are almost back to normal. Server iowait is a bit high, so sites will be a bit slow until that is resolved. Thanks for your patience, and apologies for this inconvenience.