Month: August 2012

13:40 There seems to be a peering issue which is affecting connectivity to some servers in Cape Town. Network engineers are investigating.

13:57 Unfortunately, there is no news yet. The DC engineers are still looking for the cause of the problem.

14:40 Frustratingly, they are still searching for the cause of the problem, which seems to be affecting all ISPs

15:15 MTN Business (who provide connectivity to the DC) have confirmed that they have a routing problem and are attending.

15:51 Looks like MTN Business has sorted their problems out, and everything’s back to normal. I am so sorry about this – we pay a premium for the best upstream providers and expect better service than this!

15 August 2012 2:45PM There is currently a problem at our Cape Town DC resulting in packet loss. This means that clients hosted in Cape Town will have problems (very slow, timeouts, inaccessible) accessing their websites and email.

The DC assures me that this will be fixed within 30-60 minutes.

3:00PM update from the datacentre: “We are currently investigating packetloss that is causing severe disruption to services hosted in Cape Town. At present, the cause is still unclear…”

4:10PM update from the datacentre: “Investigation has revealed that the Cape Town datacentre has been the target of a severe DDOS attack. Our network engineers are working to put a stop to the attack. Connectivity issues continue to persist intermittently.”

(Interested in finding out more? Wikipedia article on DDOS)

5:30PM Everything appears to be back to normal. If you’re having any problems, please submit a support ticket so that we can take a look.